New Service offers FREE FINANCIAL HEALTH CHECK on phone, on-line and in person.

FREE CALL 0800 085 7145

Citizens Advice advisers are to provide a new service aimed at giving Scots a ‘financial health check’ to see if they are eligible for additional support that they may not know about.

The new service is funded by £3.3m by the Scottish government over the next two years.

Initially the service will be available by telephone on FREE CALL 0800 085 7145, but CABs across Scotland will also be offering a face-to-face version by January 2019.

The financial health check involves a short confidential interview with a CAB adviser and is available free to anyone who asks for it, or any CAB client whose adviser feels might benefit from it.

Launching the service in Dumfries, Citizens Advice Scotland Chief Executive Derek Mitchell says,

“Research has shown that around half a million Scots are not claiming all the support they are entitled to. That means families are struggling to heat their homes or put food on the table while missing out on financial assistance that could make a crucial difference. This service is all about identifying those people and linking them up with the grants, benefits or support that they need.


“The CAB service already does work every day to help people who are struggling, but it is an ongoing battle to make sure we are reaching all the people who need this support, so the funding we have received for this new service is extremely welcome and will allow us to offer this crucial help to thousands more people who could benefit from it.”

Sue Irving, Chief Executive of Dumfries and Galloway Citizens Advice Service, says:

“We are delighted to be launching the service here at Dumfries. It will be available at CABs across Scotland in the new year but we are launching the telephone version of it here today, so anyone in Dumfries & Galloway or across the country can access it now.


“I know a lot of people are concerned about their finances in the run-up to Christmas, so we would encourage them to call the number 0800 085 7145 and make sure they are getting all the support they are entitled to.”


Communities Secretary Aileen Campbell attended the launch in Dumfries and said:

"I am delighted that from our new Financial Health Check service is now open for business.

The health check will cover issues such as access to free school meals, benefit uptake, council tax reduction and cheaper deals on energy and other utilities to reduce household costs. 


I am delighted that from today, those families, and older people, will be able to get the personalised advice they need to save money and to receive all the support that is available. Importantly people will be able to access this new service in the best and most convenient way for them. Working with the Citizens Advice Bureaux allows us to reach the widest possible number of people, the trust that people have in the CAB is vital. The network of offices, advisors, call handlers and soon web hosts will allow everyone to be able to access this service in the way that is most beneficial and comfortable for them. This is just one of the many services that Citizens Advice Bureaux offer and because of that knowledge and breadth of offering I’m sure that the advisors will be able to help service users in ways that they never imagined.”