TSB Castle Douglas Opening Hours Change

TSB have confirmed that they will be changing the opening hours of their Castle Douglas branch from the end of July 2019. 



A spokesperson for TSB told DGChamber:

"Our customers use banking services in different ways and the way they bank has and continues to change. That is why we try to adapt our offer with our customers and remain focused on offering brilliant service however a customer chooses to bank. We are determined to make significant efforts to keep branches with low footfall open by reducing opening hours. This is part of a concerted effort to reduce costs so that we can protect our physical presence. 

Customer usage of our Castle Douglas branch has been decreasing and has dropped by 3% in comparison to a year ago. In addition, 74% of customers also use another branch, digital or telephone banking to access TSB services.  Rather than close the branch, we are reducing opening hours which will mean that from the end of July the Castle Douglas branch will now be open on Tuesday and Friday from 09.30-12.30 and 13.30-16.30.

We know the important role branches play and therefore the days the branch is open have been selected to coincide with the times the branch is busiest. If a customer needs to access a TSB branch during a time in which TSB Castle Douglas is closed the nearest branch is Dumfries which is 17.6 miles away. Customers also have access to our digital and telephone banking services and can complete many personal banking tasks at the local Post Office at 100 King Street, Castle Douglas.

There will be no job losses as a result of this change."