The average Brit will spend 47 days queuing over their lifetime

The average Brit will spend 47 days QUEUEING over their lifetime, according to a study.

 

Queue supplie by SWS Digital

A poll of 2,000 adults revealed the average Brit will spend 51 minutes waiting in line each week – leaving it unsurprising the nation has a reputation for complaining about queueing.

Waiting in traffic was found to be the biggest time-consumer, with an average two hours and 25 minutes a month lost sat stationary behind the wheel.

On average, Brits say the longest they have ever stood in line was just over an hour, and 42 per cent have complained in the past, because of a wait.

The research was commissioned by Kurve Kiosks, whose CEO, Steven Rolfe said: “Standing in a long, polite queue is a shared national experience and part of British culture.

"But that doesn’t mean we have to like it, and it doesn’t mean improvements can’t be made.

“With technological advancements like self-serve kiosks streamlining the queueing process we believe the astonishing 47 days we spend waiting in line can be reduced greatly.”

 

Brits reported feeling bored, impatient and annoyed when stuck in a queue, which may be why 41 per cent prefer to choose a self-service kiosk over a cashier.

And while a third would still rather go to a manned cash point or a cashier, two in five believe self-service kiosks are more efficient.

However, Brits would still be happy to be served in person when it comes to fine dining, pubs and bars and coffee shops.

Even though we may be considered a nation which queue constantly, one third think having to wait to order food or drink is unacceptable.

And 62 per cent believe venues, bars, casual dining and coffee shops should be doing more to reduce queue time.

In an attempt to avoid a long line, 37 per cent of respondents have used a self-service kiosk at a fast food restaurant

Besides trying to avoid a queue, reasons given for choosing self-service were being able to avoid speaking to people, the freedom to design your own order and their general convenience.

In fact, a third would like to see more self-service kiosks at fast food restaurants, while a quarter would like to see them at visitor attractions.

The longest length of time Brits are willing to wait for fast food is seven minutes and 32 seconds.

It also emerged that while 15 minutes and 47 seconds was considered too long to wait for a visitor attraction, Brits have waited as long as 20 minutes and 13 seconds.

And 22 minutes and 20 seconds was deemed too long to wait for a concert to start, but many had experienced delays closer to half an hour.

To pass the time in line, 18 per cent play on their phone, one in 10 talk to the person next to them and a fifth daydream.

The majority of the nation - 64 per cent - believe people are getting ruder, meaning fewer people queue in a polite manner these days according to the OnePoll.com research.

Despite our natural inclination to keep a stiff upper lip, 51 percent of those polled have told someone else off for skipping a queue, which is considered the biggest queueing faux pas by more than a third.

Steven Rolfe added: “It’s great to read from our research that consumers are feeling the benefits from using self-service kiosks and are aware of some of the inherent drawbacks of manned check-outs.

“And while it’s humorous to see many prefer the automated method as a way of avoiding social interaction, the improvements with regards to speed and convenience over the traditional method of queueing are our key takeaways.”