Updated Retail Sector Guidance Published

This updated guidance is for the retail sector in Scotland. Its purpose is to assist businesses that provide retail and close contact services to operate safely and in accordance with the Scottish Government guidance.


Each retailer will need to translate this guidance into the specific actions they need to take depending on the nature of their business (i.e. the size and type of business, how it is organised, operated, managed and regulated) using this document as a guide.

This is provided as guidance only and does not amount to legal advice. Employers may wish to seek their own advice to ensure compliance with all legal duties.

As each workplace is different it is for individual businesses to work with trade unions or workforce representatives selected by employees to determine how best to apply this guidance in their circumstances. 

It has been designed to be applied to cover the spectrum of different retailers in Scotland from department stores to independent traders, with additional  guidance for food retailers  on the Food Standards Scotland Website.

The  operational guide for retailers  section has a  downloadable checklist for retailers  with actions to consider. There are also posters available to print off to encourage the use of mandatory face coverings and health and safety messaging. These can be found in the “supporting files” section below the  checklis.  

Retailers are encouraged to display these posters, or posters with their own branding in their premises.